A Framework for Civic Conversations

  • Mages Michael ARNOLD Northeastern University
Keywords: civic life, conversation, deliberative democracy


Systemic changes in people’s relation to democratic government and governance have been widely noted over the last 40 years. Concurrently, participation in civic life has declined. Drawing from approaches in service design, this article proposes a design-led structure for democratic engagement that serves two goals: the provisioning of people’s expertise on policy decisions for governmental use, and scaffolding of civic life. The paper details a structure that has been tested and refined in over 30 community meetings, and suggestions for effectively evaluating meeting outcomes.

How to Cite
ARNOLD, M. M. (2019). A Framework for Civic Conversations. Conference Proceedings of the Academy for Design Innovation Management , 2(1), 238–246. https://doi.org/10.33114/adim.2019.03.412